Privacy Policy

This Privacy Policy explains how Dialgood collects, uses, discloses, and protects information when you use our website, products, APIs, voice agents, and related services.

Information We Collect

We may collect account information, contact details, company information, usage data, call metadata, transcripts or summaries where enabled, support communications, and integration data needed to provide the service.

How We Use Information

We use information to provide, secure, improve, and support Dialgood; configure voice agents; process calls; deliver integrations; monitor reliability; analyze product performance; and communicate with users.

Call Data

Voice agents may process caller details, conversation content, extracted entities, recordings, transcripts, summaries, and workflow outcomes depending on your configuration. Customers are responsible for using appropriate notices, consent flows, and retention settings.

Sharing

We share information with service providers, integration partners, and subprocessors when needed to operate Dialgood. We may also disclose information to comply with law, protect rights and safety, or complete a business transaction.

Security and Retention

We use administrative, technical, and organizational safeguards designed to protect information. We retain information as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may request access, correction, deletion, or restriction of certain personal information where applicable. Some data may be retained where required for legal, security, billing, or operational reasons.

Contact

Privacy questions can be sent through the contact or demo request channels on this website.