LEGAL
LEGAL
LEGAL
Terms of Service
Terms of Service
Terms of Service
Terms of Service
Last Updated: 27/07/2025
Last Updated: 27/07/2025
Last Updated: 27/07/2025
Welcome to Dialgood, a product of Chirpy AU Pty Ltd.
Welcome to Dialgood, a product of Chirpy AU Pty Ltd.
Welcome to Dialgood, a product of Chirpy AU Pty Ltd.
Welcome to Dialgood, a product of Chirpy AU Pty Ltd.
Welcome to Dialgood, a product of Chirpy AU Pty Ltd (“Chirpy”, “we,” “us,” or “our”). These Terms of Service (the “Terms”) form a legally binding agreement between you (“you” or “your”) and Chirpy, and govern your access to and use of the Dialgood platform, website, and related voice AI services (collectively, the “Services”).
Welcome to Dialgood, a product of Chirpy AU Pty Ltd (“Chirpy”, “we,” “us,” or “our”). These Terms of Service (the “Terms”) form a legally binding agreement between you (“you” or “your”) and Chirpy, and govern your access to and use of the Dialgood platform, website, and related voice AI services (collectively, the “Services”).
Welcome to Dialgood, a product of Chirpy AU Pty Ltd (“Chirpy”, “we,” “us,” or “our”). These Terms of Service (the “Terms”) form a legally binding agreement between you (“you” or “your”) and Chirpy, and govern your access to and use of the Dialgood platform, website, and related voice AI services (collectively, the “Services”).
Welcome to Dialgood, a product of Chirpy AU Pty Ltd (“Chirpy”, “we,” “us,” or “our”). These Terms of Service (the “Terms”) form a legally binding agreement between you (“you” or “your”) and Chirpy, and govern your access to and use of the Dialgood platform, website, and related voice AI services (collectively, the “Services”).
By creating an account, using our Services, or otherwise indicating acceptance (e.g., clicking “Agree”), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are acting on behalf of another entity (e.g., your employer or client), you represent that you have the authority to bind that entity to these Terms.
By creating an account, using our Services, or otherwise indicating acceptance (e.g., clicking “Agree”), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are acting on behalf of another entity (e.g., your employer or client), you represent that you have the authority to bind that entity to these Terms.
By creating an account, using our Services, or otherwise indicating acceptance (e.g., clicking “Agree”), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are acting on behalf of another entity (e.g., your employer or client), you represent that you have the authority to bind that entity to these Terms.
By creating an account, using our Services, or otherwise indicating acceptance (e.g., clicking “Agree”), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are acting on behalf of another entity (e.g., your employer or client), you represent that you have the authority to bind that entity to these Terms.
IMPORTANT NOTICE: Except in limited cases, disputes under these Terms will be resolved through individual arbitration. See Section 12.
IMPORTANT NOTICE: Except in limited cases, disputes under these Terms will be resolved through individual arbitration. See Section 12.
IMPORTANT NOTICE: Except in limited cases, disputes under these Terms will be resolved through individual arbitration. See Section 12.
IMPORTANT NOTICE: Except in limited cases, disputes under these Terms will be resolved through individual arbitration. See Section 12.
1. Acceptance
1. Acceptance
1. Acceptance
1. Acceptance
Your use of the Services is conditioned on your acceptance of these Terms and our Privacy Policy. These Terms remain in effect until terminated under Section 7.
Your use of the Services is conditioned on your acceptance of these Terms and our Privacy Policy. These Terms remain in effect until terminated under Section 7.
Your use of the Services is conditioned on your acceptance of these Terms and our Privacy Policy. These Terms remain in effect until terminated under Section 7.
Your use of the Services is conditioned on your acceptance of these Terms and our Privacy Policy. These Terms remain in effect until terminated under Section 7.
2. Use of Services
2. Use of Services
2. Use of Services
2. Use of Services
a. License & Access
a. License & Access
a. License & Access
a. License & Access
Subject to your compliance, Chirpy grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes to deploy and manage AI-powered voice agents via Dialgood.
You may not sublicense, sell, assign, or exploit the Services except as expressly permitted.
Subject to your compliance, Chirpy grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes to deploy and manage AI-powered voice agents via Dialgood.
You may not sublicense, sell, assign, or exploit the Services except as expressly permitted.
Subject to your compliance, Chirpy grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes to deploy and manage AI-powered voice agents via Dialgood.
You may not sublicense, sell, assign, or exploit the Services except as expressly permitted.
Subject to your compliance, Chirpy grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes to deploy and manage AI-powered voice agents via Dialgood.
You may not sublicense, sell, assign, or exploit the Services except as expressly permitted.
b. Platform Description
b. Platform Description
b. Platform Description
b. Platform Description
The Services include an orchestration platform branded as Dialgood, which integrates with multiple third-party providers to deliver real-time AI voice agents. The core workflow includes:
Capturing audio via browser or telephony interfaces
Transcribing speech to text
Processing the text using large language models (LLMs)
Synthesizing responses into audio using voice generation engines
Dialgood acts as a control and coordination layer between these components, delivering realistic, latency-optimized voice conversations.
The Services include an orchestration platform branded as Dialgood, which integrates with multiple third-party providers to deliver real-time AI voice agents. The core workflow includes:
Capturing audio via browser or telephony interfaces
Transcribing speech to text
Processing the text using large language models (LLMs)
Synthesizing responses into audio using voice generation engines
Dialgood acts as a control and coordination layer between these components, delivering realistic, latency-optimized voice conversations.
The Services include an orchestration platform branded as Dialgood, which integrates with multiple third-party providers to deliver real-time AI voice agents. The core workflow includes:
Capturing audio via browser or telephony interfaces
Transcribing speech to text
Processing the text using large language models (LLMs)
Synthesizing responses into audio using voice generation engines
Dialgood acts as a control and coordination layer between these components, delivering realistic, latency-optimized voice conversations.
The Services include an orchestration platform branded as Dialgood, which integrates with multiple third-party providers to deliver real-time AI voice agents. The core workflow includes:
Capturing audio via browser or telephony interfaces
Transcribing speech to text
Processing the text using large language models (LLMs)
Synthesizing responses into audio using voice generation engines
Dialgood acts as a control and coordination layer between these components, delivering realistic, latency-optimized voice conversations.
c. Third-Party Providers
c. Third-Party Providers
c. Third-Party Providers
c. Third-Party Providers
Dialgood integrates with third-party transcription, LLM, and voice synthesis providers (“Providers”). You may either use your own API keys or use default integrations through Dialgood. Use of these Providers is subject to their individual terms of service. Chirpy is not responsible for the behavior or performance of third-party services.
You may need to maintain your own subscription(s) with certain Providers (e.g., ElevenLabs, OpenAI, Deepgram) and will be billed directly by them.
Dialgood integrates with third-party transcription, LLM, and voice synthesis providers (“Providers”). You may either use your own API keys or use default integrations through Dialgood. Use of these Providers is subject to their individual terms of service. Chirpy is not responsible for the behavior or performance of third-party services.
You may need to maintain your own subscription(s) with certain Providers (e.g., ElevenLabs, OpenAI, Deepgram) and will be billed directly by them.
Dialgood integrates with third-party transcription, LLM, and voice synthesis providers (“Providers”). You may either use your own API keys or use default integrations through Dialgood. Use of these Providers is subject to their individual terms of service. Chirpy is not responsible for the behavior or performance of third-party services.
You may need to maintain your own subscription(s) with certain Providers (e.g., ElevenLabs, OpenAI, Deepgram) and will be billed directly by them.
Dialgood integrates with third-party transcription, LLM, and voice synthesis providers (“Providers”). You may either use your own API keys or use default integrations through Dialgood. Use of these Providers is subject to their individual terms of service. Chirpy is not responsible for the behavior or performance of third-party services.
You may need to maintain your own subscription(s) with certain Providers (e.g., ElevenLabs, OpenAI, Deepgram) and will be billed directly by them.
d. Restrictions
d. Restrictions
d. Restrictions
d. Restrictions
You shall not, and shall not permit others to:
Use the Services for any unlawful purpose
Resell, lease, reverse engineer, or scrape the Platform
Impersonate others or interfere with network operations
Use the Services to create datasets for training models
Violate HIPAA, PCI DSS, or other compliance standards unless explicitly configured for such use via supported options
You shall not, and shall not permit others to:
Use the Services for any unlawful purpose
Resell, lease, reverse engineer, or scrape the Platform
Impersonate others or interfere with network operations
Use the Services to create datasets for training models
Violate HIPAA, PCI DSS, or other compliance standards unless explicitly configured for such use via supported options
You shall not, and shall not permit others to:
Use the Services for any unlawful purpose
Resell, lease, reverse engineer, or scrape the Platform
Impersonate others or interfere with network operations
Use the Services to create datasets for training models
Violate HIPAA, PCI DSS, or other compliance standards unless explicitly configured for such use via supported options
You shall not, and shall not permit others to:
Use the Services for any unlawful purpose
Resell, lease, reverse engineer, or scrape the Platform
Impersonate others or interfere with network operations
Use the Services to create datasets for training models
Violate HIPAA, PCI DSS, or other compliance standards unless explicitly configured for such use via supported options
e. Updates
e. Updates
e. Updates
e. Updates
We may enhance or modify the Services at any time. Certain updates may require you to accept additional terms or software changes.
We may enhance or modify the Services at any time. Certain updates may require you to accept additional terms or software changes.
We may enhance or modify the Services at any time. Certain updates may require you to accept additional terms or software changes.
We may enhance or modify the Services at any time. Certain updates may require you to accept additional terms or software changes.
f. Fees
f. Fees
f. Fees
f. Fees
Our pricing is usage-based and may include charges from Providers when used via Dialgood. Updated pricing and billing guidance are available at https://dialgood.com/pricing. You are responsible for any charges incurred through your usage, including overages.
Our pricing is usage-based and may include charges from Providers when used via Dialgood. Updated pricing and billing guidance are available at https://dialgood.com/pricing. You are responsible for any charges incurred through your usage, including overages.
Our pricing is usage-based and may include charges from Providers when used via Dialgood. Updated pricing and billing guidance are available at https://dialgood.com/pricing. You are responsible for any charges incurred through your usage, including overages.
Our pricing is usage-based and may include charges from Providers when used via Dialgood. Updated pricing and billing guidance are available at https://dialgood.com/pricing. You are responsible for any charges incurred through your usage, including overages.
3. Accounts
3. Accounts
3. Accounts
3. Accounts
Your use of the Services is conditioned on your acceptance of these Terms and our Privacy Policy. These Terms remain in effect until terminated under Section 7.
Your use of the Services is conditioned on your acceptance of these Terms and our Privacy Policy. These Terms remain in effect until terminated under Section 7.
Your use of the Services is conditioned on your acceptance of these Terms and our Privacy Policy. These Terms remain in effect until terminated under Section 7.
Your use of the Services is conditioned on your acceptance of these Terms and our Privacy Policy. These Terms remain in effect until terminated under Section 7.
4. Ownership & Intellectual Property
4. Ownership & Intellectual Property
4. Ownership & Intellectual Property
4. Ownership & Intellectual Property
Your use of the Services is conditioned on your acceptance of these Terms and our Privacy Policy. These Terms remain in effect until terminated under Section 7.
Your use of the Services is conditioned on your acceptance of these Terms and our Privacy Policy. These Terms remain in effect until terminated under Section 7.
Your use of the Services is conditioned on your acceptance of these Terms and our Privacy Policy. These Terms remain in effect until terminated under Section 7.
Your use of the Services is conditioned on your acceptance of these Terms and our Privacy Policy. These Terms remain in effect until terminated under Section 7.
a. Your Content
a. Your Content
a. Your Content
a. Your Content
You retain ownership of any audio, transcripts, metadata, or data you upload or generate using the Services (“Your Content”).
You retain ownership of any audio, transcripts, metadata, or data you upload or generate using the Services (“Your Content”).
You retain ownership of any audio, transcripts, metadata, or data you upload or generate using the Services (“Your Content”).
You retain ownership of any audio, transcripts, metadata, or data you upload or generate using the Services (“Your Content”).
b. License to Chirpy
b. License to Chirpy
b. License to Chirpy
b. License to Chirpy
You grant us a limited license to use Your Content solely to provide the Services. If you enable call data persistence, you further authorize us to use such content for model fine-tuning and feature improvement.
You may enable privacy modes (e.g., HIPAA/PCI toggle) to restrict data retention.
You grant us a limited license to use Your Content solely to provide the Services. If you enable call data persistence, you further authorize us to use such content for model fine-tuning and feature improvement.
You may enable privacy modes (e.g., HIPAA/PCI toggle) to restrict data retention.
You grant us a limited license to use Your Content solely to provide the Services. If you enable call data persistence, you further authorize us to use such content for model fine-tuning and feature improvement.
You may enable privacy modes (e.g., HIPAA/PCI toggle) to restrict data retention.
You grant us a limited license to use Your Content solely to provide the Services. If you enable call data persistence, you further authorize us to use such content for model fine-tuning and feature improvement.
You may enable privacy modes (e.g., HIPAA/PCI toggle) to restrict data retention.
c. Chirpy IP
c. Chirpy IP
c. Chirpy IP
c. Chirpy IP
Chirpy retains all rights to the Dialgood Platform, trademarks, documentation, and other intellectual property. Nothing in these Terms grants you ownership of our Services.
Chirpy retains all rights to the Dialgood Platform, trademarks, documentation, and other intellectual property. Nothing in these Terms grants you ownership of our Services.
Chirpy retains all rights to the Dialgood Platform, trademarks, documentation, and other intellectual property. Nothing in these Terms grants you ownership of our Services.
Chirpy retains all rights to the Dialgood Platform, trademarks, documentation, and other intellectual property. Nothing in these Terms grants you ownership of our Services.
d. Provider Access
d. Provider Access
d. Provider Access
d. Provider Access
Providers may process Your Content as part of service delivery. Their access and obligations are governed by their respective agreements with you or us.
Providers may process Your Content as part of service delivery. Their access and obligations are governed by their respective agreements with you or us.
Providers may process Your Content as part of service delivery. Their access and obligations are governed by their respective agreements with you or us.
Providers may process Your Content as part of service delivery. Their access and obligations are governed by their respective agreements with you or us.
5. Aggregated Statistics
5. Aggregated Statistics
5. Aggregated Statistics
5. Aggregated Statistics
We may collect anonymized, aggregated usage statistics to improve the performance and reliability of our Services.
We may collect anonymized, aggregated usage statistics to improve the performance and reliability of our Services.
We may collect anonymized, aggregated usage statistics to improve the performance and reliability of our Services.
We may collect anonymized, aggregated usage statistics to improve the performance and reliability of our Services.
6. Communications
6. Communications
6. Communications
6. Communications
By using the Services, you agree to receive communications from us regarding operational, billing, and promotional matters.
By using the Services, you agree to receive communications from us regarding operational, billing, and promotional matters.
By using the Services, you agree to receive communications from us regarding operational, billing, and promotional matters.
By using the Services, you agree to receive communications from us regarding operational, billing, and promotional matters.
7. Term & Termination
7. Term & Termination
7. Term & Termination
7. Term & Termination
These Terms remain in effect until either party terminates. You may close your account at any time. We may suspend or terminate your account if you violate these Terms or applicable laws.
Upon termination, access to the Services and data may be permanently deleted.
These Terms remain in effect until either party terminates. You may close your account at any time. We may suspend or terminate your account if you violate these Terms or applicable laws.
Upon termination, access to the Services and data may be permanently deleted.
These Terms remain in effect until either party terminates. You may close your account at any time. We may suspend or terminate your account if you violate these Terms or applicable laws.
Upon termination, access to the Services and data may be permanently deleted.
These Terms remain in effect until either party terminates. You may close your account at any time. We may suspend or terminate your account if you violate these Terms or applicable laws.
Upon termination, access to the Services and data may be permanently deleted.
8. Changes to Terms
8. Changes to Terms
8. Changes to Terms
8. Changes to Terms
We may update these Terms periodically. Material changes will be communicated to you via email or our website. Continued use after notice of changes constitutes acceptance.
We may update these Terms periodically. Material changes will be communicated to you via email or our website. Continued use after notice of changes constitutes acceptance.
We may update these Terms periodically. Material changes will be communicated to you via email or our website. Continued use after notice of changes constitutes acceptance.
We may update these Terms periodically. Material changes will be communicated to you via email or our website. Continued use after notice of changes constitutes acceptance.
9. Indemnity
9. Indemnity
9. Indemnity
9. Indemnity
You agree to indemnify and hold harmless Chirpy from any claims arising out of your use of the Services or your violation of these Terms.
Chirpy will indemnify you against claims that the Platform infringes third-party IP, excluding misuse, alteration, or unauthorized use.
You agree to indemnify and hold harmless Chirpy from any claims arising out of your use of the Services or your violation of these Terms.
Chirpy will indemnify you against claims that the Platform infringes third-party IP, excluding misuse, alteration, or unauthorized use.
You agree to indemnify and hold harmless Chirpy from any claims arising out of your use of the Services or your violation of these Terms.
Chirpy will indemnify you against claims that the Platform infringes third-party IP, excluding misuse, alteration, or unauthorized use.
You agree to indemnify and hold harmless Chirpy from any claims arising out of your use of the Services or your violation of these Terms.
Chirpy will indemnify you against claims that the Platform infringes third-party IP, excluding misuse, alteration, or unauthorized use.
10. Disclaimers
10. Disclaimers
10. Disclaimers
10. Disclaimers
The Services are provided “as is” without warranties of any kind. We do not guarantee uptime, error-free performance, or specific results. You are responsible for all usage, including unintended or excessive call traffic.
The Services are provided “as is” without warranties of any kind. We do not guarantee uptime, error-free performance, or specific results. You are responsible for all usage, including unintended or excessive call traffic.
The Services are provided “as is” without warranties of any kind. We do not guarantee uptime, error-free performance, or specific results. You are responsible for all usage, including unintended or excessive call traffic.
The Services are provided “as is” without warranties of any kind. We do not guarantee uptime, error-free performance, or specific results. You are responsible for all usage, including unintended or excessive call traffic.
11. Limitation of Liability
11. Limitation of Liability
11. Limitation of Liability
11. Limitation of Liability
To the fullest extent permitted by law, Chirpy’s liability will not exceed the greater of $100 AUD or the amount paid by you in the past 12 months. We are not liable for indirect, incidental, or consequential damages.
To the fullest extent permitted by law, Chirpy’s liability will not exceed the greater of $100 AUD or the amount paid by you in the past 12 months. We are not liable for indirect, incidental, or consequential damages.
To the fullest extent permitted by law, Chirpy’s liability will not exceed the greater of $100 AUD or the amount paid by you in the past 12 months. We are not liable for indirect, incidental, or consequential damages.
To the fullest extent permitted by law, Chirpy’s liability will not exceed the greater of $100 AUD or the amount paid by you in the past 12 months. We are not liable for indirect, incidental, or consequential damages.
12. Governing Law & Dispute Resolution
12. Governing Law & Dispute Resolution
12. Governing Law & Dispute Resolution
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of Victoria, Australia. Disputes will be resolved via binding arbitration in Melbourne, Victoria, unless otherwise required by law.
These Terms are governed by the laws of Victoria, Australia. Disputes will be resolved via binding arbitration in Melbourne, Victoria, unless otherwise required by law.
These Terms are governed by the laws of Victoria, Australia. Disputes will be resolved via binding arbitration in Melbourne, Victoria, unless otherwise required by law.
These Terms are governed by the laws of Victoria, Australia. Disputes will be resolved via binding arbitration in Melbourne, Victoria, unless otherwise required by law.
13. International Use
13. International Use
13. International Use
13. International Use
You are responsible for complying with local laws if you access the Services outside Australia.
You are responsible for complying with local laws if you access the Services outside Australia.
You are responsible for complying with local laws if you access the Services outside Australia.
You are responsible for complying with local laws if you access the Services outside Australia.
14. Severability
14. Severability
14. Severability
14. Severability
If any part of these Terms is found unenforceable, the remainder will remain in effect.
If any part of these Terms is found unenforceable, the remainder will remain in effect.
If any part of these Terms is found unenforceable, the remainder will remain in effect.
If any part of these Terms is found unenforceable, the remainder will remain in effect.
15. Export Controls
15. Export Controls
15. Export Controls
15. Export Controls
You agree to comply with all applicable export laws. The Services may not be used in sanctioned jurisdictions or by restricted parties.
You agree to comply with all applicable export laws. The Services may not be used in sanctioned jurisdictions or by restricted parties.
You agree to comply with all applicable export laws. The Services may not be used in sanctioned jurisdictions or by restricted parties.
You agree to comply with all applicable export laws. The Services may not be used in sanctioned jurisdictions or by restricted parties.
16. Notices
16. Notices
16. Notices
16. Notices
Legal notices may be sent to:
Legal notices may be sent to:
Legal notices may be sent to:
Legal notices may be sent to:
17. Assignment
17. Assignment
17. Assignment
17. Assignment
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms without restriction.
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms without restriction.
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms without restriction.
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms without restriction.
18. Force Majeure
18. Force Majeure
18. Force Majeure
18. Force Majeure
We are not liable for delays or failures caused by events outside our reasonable control (e.g., natural disasters, internet outages).
We are not liable for delays or failures caused by events outside our reasonable control (e.g., natural disasters, internet outages).
We are not liable for delays or failures caused by events outside our reasonable control (e.g., natural disasters, internet outages).
We are not liable for delays or failures caused by events outside our reasonable control (e.g., natural disasters, internet outages).
19. Source Code Disclosures
19. Source Code Disclosures
19. Source Code Disclosures
19. Source Code Disclosures
Dialgood incorporates open-source libraries under various licenses. Disclosures and source code references will be provided as required.
Dialgood incorporates open-source libraries under various licenses. Disclosures and source code references will be provided as required.
Dialgood incorporates open-source libraries under various licenses. Disclosures and source code references will be provided as required.
Dialgood incorporates open-source libraries under various licenses. Disclosures and source code references will be provided as required.
20. Entire Agreement
20. Entire Agreement
20. Entire Agreement
20. Entire Agreement
These Terms and any separate subscription agreements constitute the entire agreement between you and Chirpy regarding the Services.
These Terms and any separate subscription agreements constitute the entire agreement between you and Chirpy regarding the Services.
These Terms and any separate subscription agreements constitute the entire agreement between you and Chirpy regarding the Services.
These Terms and any separate subscription agreements constitute the entire agreement between you and Chirpy regarding the Services.
21. Contact Us
21. Contact Us
21. Contact Us
21. Contact Us
